• Enter your NetID in the Username field.
• Enter your NetID password in the Password field.
• Leave version set to Default.
• Click Log In.

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Your email address is the same as it was with GroupWise.

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Your username will remain the same. However, your password will be changing. It will be the same as your current NetID login password, which is also used for campus PC's, Owl Express, WebCT Vista and ComputerTrain.

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Resource and proxy accounts are now standalone email accounts in Zimbra.

The person who “owns” the resource/proxy account has the authority to share access to the folders, address books, calendars and task lists.

Note: Shared users can only send emails on behalf of the shared account.
To access your resource/proxy account, go to https://email.kennesaw.edu and log in using the username and password assigned to the account.

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To Share Items:

The procedure is the same for sharing folders, address books, calendars, and task lists in Zimbra.

1. Click the appropriate Application tab for the type of item you want to share.
2. In the Overview Pane, right‐click the item that you want to share. (Mac users: hold the Ctrl key and select the item you wish to share)
3. Click Share (Item) on the pop‐up menu.
4. Enter the email address of the person(s) with whom you are sharing in the Email box.
5. In the Role area, click the radio button next to the role that gives the user the rights that you want to give.
6. In the Message area, click the button and select the type of message that you want to send to those with whom you are sharing the item.
7. Click OK.

To Accept Access to a Shared Item:

If you receive an email notice that you have been granted access to share another person's calendar, folder, or address book for instance, you can accept or reject the shared item.  If you accept the shared item, the item displays in your item list.

1. Click on Accept Share at the top of the email message.
2. The Accept Share dialog opens and describes the role granted to you. 3. Before you accept, you can customize the item name and select a color for the item.     
4. Check the Send mail about this share to send a confirmation back to the Grantor.
5. Click Yes.

To Revoke a Share:

To remove access, you right-click on the shared item and left click on “Properties” and revoke the share.  (Mac users: hold the Ctrl key, select the folder, click on “properties”, then revoke the share) You can choose to send the other person an email that informs them that their email share has been revoked.  The owner can also share the password for the resource account. In this case, every one that logs in using the resource name and password will have complete access to the account.

To modify a Share:

To modify the role given to a user, you go through the same steps as revoking a share but instead of clicking on Revoke you click on “Modify” and assign the user a different role.

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The owner of the Shared Account logs into the account and sends and receives email just like any other Zimbra email account.  The shared users’ emails will state “on behalf of XXXXX” (Resource Account Owner).  The users with whom the account is shared can only reply and forward.

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Zimbra does not have a Proxy feature.  Instead, information sharing is done by setting up Shares.
To access a folder or a calendar in another account, you must ask the account holder to share the item with you. The procedure is the same for sharing folders, address books, calendars, and task lists in Zimbra. (See steps listed above to share items)

Once a share has been created for you, you will receive an email notice that you have been granted access to share another person's calendar. You can accept or reject the shared item. If you accept the shared item, the item displays in your item list. (See steps listed above to share items)

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Click on the Black arrow next to the Cabinet in your Folders list.

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1. Click on the Preferences Tab.
2. Click on the Mail Tab.
3. Click on the drop down next to Display: Choose the increments you would like to display.
4. Click Save.
5. Click on the directional arrows just above the Received Column for paging.

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The advanced (AJAX) version is a rich client that accomodates "drag and rop" as well as many other rich user interface features over the standard (HTML) version. The "html" version is more suited for older browsers and slower internet connections, such as dial-up.

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Click here to view the step-by-step instructions.

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1. Click on the Preferences Tab.
2. Click on the Mail Tab.
3. Un-check the “Display snippets of messages in email list:” under Message Preview

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1. Click on the "pointing-down black arrow" on the button that is next to the search bar located on top of the Zimbra window (above the section tabs: Mail, Address Book, Calendar, etc.)
2. Select "Global Address List" from the pull-down menu.
3. Type in the name of the person you are looking for in the search bar
4. Click on the "Search" button to the right of the search bar.

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This is not possible in the Zimbra Web client.  When using the Firefox browser, incorrectly spelled words will be shown underlined but will not be fixed automatically.  You can right-click the word and select the correct spelling.

Note: If you need this option, the Outlook client will do this by default.

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Retraction is not possible in Zimbra.

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The Zimbra system will not update the sent email folder to reflect if a message has been opened by the recipient. 

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Mozilla Firefox.  Avoid using Google Chrome and Opera as they are not compatible with the advanced functions of Zimbra.  Since Internet Explorer has more stability and security issues than Firefox, it is not the best browser choice but is compatible with Zimbra.

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1. Click the New button.
2. Select New Contact.
3. In the New Contact window, enter contact information in the appropriate fields.
4. Click the File As button and select how you want to file the contact in your list.
5. Click the Address Book button and select the address book in which you want to store the contact.
6. Click Save.

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1. Select the Address Book tab.
2. Click on New and choose New Contact Group.
3. Type a name for your group in the Group Name field.
4. Select an individual from the list on the right side of the screen and press the Add button immediately beneath the list.  Add as many individuals to your group as you like.
5. Press the Save button immediately beneath the Address Book tab and your new email contact group is created.

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To send an email to a group created in Zimbra without showing any of the recipients’ emails, you can add the name of the group to the BCC field instead of the To field.

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Zimbra uses an automatic filter which will eventually label messages in the Junk folder as spam. Spam emails received in your inbox should be moved to the Junk folder.  To do this, click and hold on an email and drag it to the Spam folder.

Note: Do not put legitimate emails in the spam folder as they will be labeled SPAM by the Zimbra system.

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The Zimbra system should be notified if an email is mistakenly listed as spam and placed in the Junk folder.  To do this:

1. Open the Junk folder to view the emails listed as spam.
2. Left-click once on the email you wish to report as not spam.
3. Click the Not Junk button on the toolbar above the list of emails.

Please contact the Service Desk if the email continues to be labeled SPAM.

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1. Begin composing a new email message.
2. Click the Options button on the top right of the message composing window.
3. Select Format As HTML. HTML formatting options are now available in this email message.

You can also set your preferences to automatically compose a new email in HTML.
1.    Click on the Preferences tab.
2.    Click on the Composing tab.
3.    Under Composing Messages, check the box As HTML.

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1. Click on the Preferences tab.
2. Click on the Mail tab.
3. Under Display Mail, check the boxAs HTML.

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Campus bulletins are no longer available. They will be replaced with a new process called KSU Inform. Users will post these announcements at https://inform.kennesaw.edu. This project is still under development.

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You cannot archive in Zimbra.

If you are a PC user:  You can opt-in to install the Microsoft Outlook 2007 client and use its archiving feature.

If you are a Mac user:  Mac Mail will pull the emails to the “On My Mac” folder on your hard drive.

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ITS recommends not to attach any file larger than 20mb. For files that exceed this please use Files.kennesaw.edu and create a link.   

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If you are a PC user, you do not have a default mail client on your computer because Zimbra is a web-based email client.  If you need a default mail client, you can opt to have Outlook installed as your default mail client.

If you are a Mac user, Mac Mail will be your default client.

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1. Click on the Preferences tab.
2. Click on the Mail tab.
3. Click on the drop-down arrow next to Display: Select your desired increments.
4. Click on Save.

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Send an email to service@kennesaw.edu requesting access to Microsoft Outlook 2007. You will be emailed directions on what to do.

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1. Click the Calendar tab.
2. In the Calendars list, click the check box of each calendar that you want included in the printout.
3. Click the button for the view of the calendar(s) that you want printed (Day, Week, Month, etc.).
4. Click the Print Calendar button (printer icon).
5. In the Print dialog box, click OK

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When you create the appointment, make sure that the Request Responses box under the Attendees box on the Appointment Details tab is checked.  When recipients accept or decline the appointment, you will receive an email notifying you of which recipients accepted or declined your appointment.

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The Zimbra Inbox or Calendar can be used to accept or reject a meeting invitation.  In the Zimbra Calendar, meeting requests will appear in the boldest shade of your calendar’s default color until you acknowledge them.

To accept a meeting request from the Inbox: Open the meeting invitation and click on the Accept, Tentative or Decline button.

To accept a meeting request from the Calendar: Right‐click on the meeting entry and select Accept, Tentative or Decline.

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1. Click on the Preferences tab.
2. Click on the Mail tab.
3. Under Check for new mail every:  click on the dropdown arrow to select desired increment.

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No, Zimbra does not have the new email notification capability. However, you can set action to occur when new email arrives.

1. Click on the Preferences tab.
2. Click on the Mail tab.
3. Under the Receiving Messages section, select your preference in When a message arrives:

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Email filtering allows you to define rules to manage incoming email. Filtering applies a set of rules to incoming email and then executes a specified action.

To create a filter:

1. Click the Preferences tab on the main toolbar.
2. Click the Mail Filters tab.
3. In the Mail Filters window, click New Filter.
4. Enter a descriptive name for the filter in the Filter Name field.
5. Click the any button and select either “any” or “all”.
6. Click the Subject button and select the field to use in the condition.
7. Click the matches exactly button and select the “operator” to use in the condition.
8. In the blank box, enter the text or number to be used to compare with that of incoming messages.
9. If you need to create additional conditions, click the “+” button and repeat steps 4 through 8.
10. Click the Keep in Inbox (actions) button and select the action that you want the filter to execute. Some actions require an additional selection to be made, such as selecting the folder into which to move items.
11. If you need to create additional actions, click the “+” button and repeat step 10.
12. Click OK.

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