Can't Login?
- Make sure that you can login to NetID.
- Check the system requirements.
- To setup your wireless network connection,
Troubleshooting Tips
After following the KSUwireless connection instructions, if you are still unable to connect to the KSUwireless, here are some possible solutions:
Wireless card driver issue?
Check the date on the wireless driver by following these steps:
- Right click on My Computer, select Properties, click on the Hardware tab and select Device Manager.
- Under Network Adapters, find the wireless card device. Right click and select Properties. Click on the Drivers tab and it will display the driver information for the wireless card.
- Note the name of the wireless card, then perform an internet search to locate the website of the manufacturer. Search the manufacturer’s site for the updated driver and download it to your desktop.
Security encryption is incorrect
Check to see if your PC is using WPA-PSK and TKIP, not AES. (Updated drivers will help support WPA encryption)
Check to see if your PC is using the Microsoft Client or a different client (i.e. Intel Proset) to manage wireless. If it is using a different client, change it to be managed by the Microsoft Client.
Check to make sure that the Operating System, if it is Windows XP, is updated to Service Pack 2. Please visit: http://www.microsoft.com/windowsxp/sp2/default.mspx
NOTE:
If you have tried all of the steps above and are still unsuccessful, the KSU Service Desk will need to check your “Mac Address” to see how your PC is connecting to KSUwireless. The following steps will help you find your Mac Address:
- Click Start -> Run
- Type cmd in the run box
- From the command window that appears type ipconfig /all
- Your MAC address is listed as your physical address
Next, email service@kennesaw.edu or call (770) 499-3555. Please be sure to include the following information:
- MAC address
- Location where the problem occurred
- Your name
- NetID
- Email address or phone number where we can reach you
