Vista Student FAQs

Student WebCT Vista Faq's

What is WebCT Vista?
What is the URL of WebCT Vista?
How do I get an account for WebCT Vista?
What is my login/password for WebCT Vista?
I have forgotten my login and password, what should I do?
What if my instructor uses WebCT Vista and I do not see his/her class?
Can I get to WebCT Vista from off-campus?
How do I know which web browser I am using?
What if I am unable to take a quiz?
What if Internet Explorer does not work at home, it locks up?
How do I forward mail from Vista?

Q. What is WebCT Vista?
A. WebCT Vista is the newest online application software program used to deliver web enhanced or fully online courses.

Q. What is the URL of WebCT Vista?
A. http://vista.kennesaw.edu

Q. How do I get an account for WebCT Vista?
A. When you register for a course whose instructor chooses to use WebCT Vista, you will have an account created for you. If your instructor chooses to use the older version of WebCT through summer and fall you will get a message when you click on the course that there is no content.

Q. What is my login/password for WebCT Vista?
A. Use your KSU NetID and password to login

NOTE: For WebCT, WebCT Vista and KSU NetID help, click on login to WebCT then click the About NetID link on the login page.

Q. I have forgotten my KSU NetID login and password, what should I do?
A. To retrieve your login name, visit the Owl Express login page at http://www.kennesaw.edu and click the link titled visit the KSU# and NetID Lookup Page.

NOTE: For your password, visit https://netid.kennesaw.edu. Click the link for "Forgot Password". Follow the prompts to reset your password.

Q. What if my instructor uses WebCT Vista and I do not see his/her class?
A. Verify from your class schedule that you are registered for the correct class. Verify that the CRN of the course matches the CRN on your schedule. If you have recently registered for a course, it may take more time than the regular WebCT due to the new process of uploading. It will take 24-48 hours after registration before you are added to the WebCT Vista portion of that course. Additionally, your instructor has a choice of the older version of WebCT or Vista for summer and fall semesters 2006. Be sure to check with him/her about which version they chose to use.

Q. Can I get to WebCT Vista from off-campus?
A. WebCT Vista is accessible from anywhere in the World. We suggest that you use either Internet Explorer or Netscape 4.X or Mozilla Firefox 1.0 (not Mozilla Firefox 1.5) as your browser. DO NOT use AOL.

Q. How do I know which web browser I am using?
A. At the WebCT Vista login page, there is a link at the top-right-hand corner of the page titled Check Browser. It will tell you which browser you are using.

Q. What if I am unable to take a quiz?
A. If you are having problems with a quiz under WebCT (such as not being able to save answers or not being able to submit the quiz), try the following:

Check the browser settings - see our WebCT Browser Help Page.
Don't change the size of the quiz window - this is a known problem with WebCT, and will cause the page to fail to indicate that the question has been saved, even though it has.
If these don't work, reset the disk cache and restart the browser.
Cut off Popup blockers.
Firewalls may also be set to interfere with Vista.

How to reset the cache
- In Netscape (Windows or Macintosh), from the Edit menu select Preferences, then go to Advanced, then Cache and click on "Clear Disk Cache".
- In Internet Explorer for Macintosh, from the Edit menu select Preferences, then go to Web Browser, then Advanced and click on "Empty Now".
- In Internet Explorer for Windows, from the Tools menu select Internet Options, then go to General, and click on "Delete Files".
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Q. What if the web browser does not work at your home computer, it locks up?
A. Visit this page for detailed information on how to check for java plugin.

Q. How do I forward mail from Vista?
A.To forward mail to an outside account in Vista, follow the instruction listed below:

From the messages screen, next to Search, click the Mail Forwarding icon. The Mail Forwarding pop-up window appears.
In the External e-mail address text box, enter or edit the address for the external e-mail account to which you want course mail forwarded.
Click Save. The messages screen appears.

Note - you can NOT reply from the external account. You must log into Vista to reply to Mail.